SERVICING and UPGRADES
Your camera needs servicing? We do that too. Need an upgrade done to your camera? We do that too.
Just send us a email or call us. Contact us at [email protected]
Just send us a email or call us. Contact us at [email protected]
REPAIRS / SERVICING
WARRANTY
Please carefully review our Warranty and Return Policy before purchasing our products.
What is the Warranty Period for MALLINCAM SkyRaider Products?
MALLINCAM is committed to providing a 1-year warranty for SkyRaider products purchased directly from MALLINCAM. This warranty period commences from the day following the customer’s receipt of the product.
What Does the Warranty Cover?
If you experience the following Dead on Arrival (DOA) scenarios and contact MALLINCAM within the specified time limit of 3 days, we offer the following services:
Product Quality Problem:
If you detect a quality issue within 3 days of receiving the product and our MALLINCAM Support confirms the problem upon inspection, we provide a free replacement for the affected product.
CCD, CMOS Sensors are not covered since Sony does not provide any warranty support for sensors.
Product Transportation Problem:
If you notice apparent signs of damage, excessive wear, or deformation on the product’s outer packaging within 3 days of receipt, and provide corresponding images and proof of receipt, our MALLINCAM Support will investigate and determine responsibility.
What Does the Warranty NOT Cover?
If the Products are under the following circumstances, they are not within the scope of warranty service, MALLINCAM may provide maintenance services to the Users:
The Warranty Period of the Products has expired; or
The Products are injected into liquid or affected by moisture or corrosion; or
The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of MALLINCAM; or
The product system is modified, or the maintenance notice is lost or changed; or
Product quality problem caused by installation not following the requirements or instructions for the Products; or
Physical damage or failure of the Products caused by the force majeure (such as solid vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun or ambient sunlight; or
No valid purchase invoice or warranty certificate; or
The Products are second-hand products.
Any quality problem with the accessories or other parts of the Products is not a condition for the return or change of the Products, If the issue with your MALLINCAM SkyRaider product was caused by specific damage (such as severe damage not covered by the 1-year warranty), you might have to pay the replacement value.
Repair and Replacement Process:
For normal repair or replacement during the warranty period, the user is responsible for return shipping costs. Users must specify the reasons for damage and provide supporting evidence, such as pictures or videos. An RA is needed prior to return any product
When returning products confirmed for replacement by MALLINCAM, users should include all accessories, manuals, etc., at the designated address.
By returning a product to MALLINCAM, the user agrees to cover out-of-warranty fees incurred during the repair process. MALLINCAM will return the product after charging.
How to Seek Technical Support and After-sales Service? [email protected], [email protected]
Users encountering issues with MALLINCAM products can contact MALLINCAM Support for technical assistance. For products requiring after-sales service, MALLINCAM will provide a corresponding RMA code for reference. Please note that MALLINCAM will not accept products returned without a valid RA code and MALLINCAM written confirmation.
Agent-Purchased Products:
Customers who purchase MALLINCAM products from authorized agents can directly contact the respective agent for after-sales service.
Your satisfaction and understanding of our Warranty and Return policy are important to us. If you have any further inquiries, please don’t hesitate to reach out to us.