Myths & Truths
Myth..........You can buy a MallinCam on other websites and online stores.
Truth.........We want to put this myth to death for the final time. We have had a number of individuals and companies in the
last years try and piggy back off our success and popularity. They advertise and say that they sell a "Video Camera" and this simply is not true. We do not distribute our products to any dealers in the US. What we have found is they have taken imaging cameras and call it an astrovideo camera. In fact we have found a few online basement companies advertising on Google as "a astrovideo camera" among others, based on cheap low cost security type camera and charge you a fortune for them. This is false advertising and is NOT our cameras or our company. We have also found several companies that have registered different domain name variations of our company name and try to lure consumers into purchasing other brands. This is what we call a bait and switch method. We do not endorse, sell to or have anything to do with any of these companies that use the name "astro video" cameras. If you want genuine MallinCam products, our website is the
only place to get them.
Myth..........My camera says "VIDEO CAMERA" so it was made by MallinCam?
Truth.........We get at a lot of calls and emails on this. Over the past few years there have been a few companies trying to
produce video astro cameras. Just because it says "VIDEO CAMERA" on it does not mean it is. They use a Imaging camera and add the word Video Camera trying to piggy back our success and design. They copy not only our idea in design but names of other major brands as well. We have almost no jurisdiction nor the unlimited financial resources it would take to stop it. If you are unsure if your camera model was made by us, just contact us directly and we can help you solve the mystery. Chances are, we can most likely help you find any parts or provide any help you may need.
Myth..........You can believe everything you read on a online forum.
Truth.........We don't want to insult your intelligence but we get this one quite a bit. The first thing you want to ask about a forum is, "do they allow paying sponsors?" and "Do they sell anything on their website (merchandise, accessories, etc)?". In our
research, we have found that most negative forum post about us come directly from our competitors, who just also happen to
be sponsors of such forums. It is very easy to have several "log ins" and make negative comments on your own post with most
of these forums. This technique is not only practiced by our competitors it is allowed by the forums themselves so they don't
loose advertising dollars. Also as a side note......in the past 6 months we have received several inquiries from two very prominent advertisers / dealers on two major forums to become dealers with us and sell our products. These are the same guys on the forums making false, unwarranted statements about us and now they want to sell our products.....go figure!!!!
Another reason the forum admins put up with this is because the thread post (MallinCam) get indexed in search engine results like Google and Yahoo when you search our company name. Instead of going to our website you will be directed to the forum website which gives them a better chance to sell you something thru their advertising.
If you see anything negative about our products or our company we just ask you to look for supporting facts. Simply saying
something is bad means nothing unless you have supporting facts. If you see something negative, ask for the facts, specific
incidents, etc and contact us and we can set the record straight. Don't be surprised at the lack of factual evidence.
Our philosophy with respect to online forums is that we will not pay for fictitious or false advertising. Anytime a forum can delete posts and certain topics they don't agree with or that a company doesn't pay advertising dollars for, you will never get a true perspective of our product and our company.
Join our own forum that has been around since 2002. Hear from actual users not myths made up by people who gets hired to be trolls on other forums.
Myth..........Your warranty does not really cover anything.
Truth.........Again this is simply not true. We have a warranty on all of our cameras. That means we will cover any defects during the time period of coverage. There are however items and situations that are not covered such as a CCD sensor and a CMOS sensor. Any time a part is broken due to the user or it is a wear and tear item, we don't question it. If there is something that is unclear or you don't understand with our warranty, please contact us and we can help you.
Myth..........You do not provide customer service.
Truth.........If you have ever called us, whether you are a customer or not, you know that we are one of the only companies in
our industry that actually answers our phones. We also answer emails faster than anyone in the business. Our philosophy is
real simple......if you need help, we are here to help you! Just ask! We also pride ourselves on knowing what works and what doesn't work. We have years of hands on knowledge and experience. If you are not sure of what you need please contact us and we will help. Remember, we are astronomers just like you, not salesmen.